Refund and Returns Policy for Gemxxscharm.com
Effective Date: January 15, 2025
We strive to ensure that you are completely satisfied with your purchase from Gemxxscharm.com. However, if you are not happy with your order, we offer a clear and easy refund and return process. Please read the following policy to understand your rights and how to proceed with returns or refunds.
1. Return and Refund Eligibility
You are eligible for a return or refund if the following conditions are met:
- Timeframe: You must return the item within 30 days of receiving your order.
- Condition: The product must be unused, unworn, and in its original packaging.
- Non-Returnable Items: Certain items, such as sale items, personalized products, or items marked as non-returnable, are excluded from this policy.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@gemxxscharm.com or call us at 765-825-2463 within 30 days of receiving your order.
- Provide Information: Include your order number, product details, and reason for the return in your communication.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Shipping the Return: Once you receive the RA number, you can ship the product back to us. You will be responsible for return shipping costs, except in cases where the product is defective or damaged.
3. Refund Process
Once we receive and inspect your returned product, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
4. Exchanges
We do not offer direct exchanges. If you would like a different size, color, or style, we recommend returning the original item and placing a new order. If you wish to exchange an item due to a defect or error on our part, please contact our customer service team for further assistance.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will provide you with a prepaid return label for the return and offer a full refund or replacement at no additional cost to you.
6. Non-Refundable Items
The following items are not eligible for return or refund:
- Sale items or clearance products
- Personalized or custom-made items
- Gift cards
- Products that have been worn, used, or damaged after receipt
7. Processing Time
Once we have received your returned item, we will process your refund or replacement within 5-7 business days. You will be notified via email once your return has been processed.
8. Shipping Costs
If you are returning an item due to an error on our part (e.g., defective or wrong item), we will cover the cost of return shipping. Otherwise, you will be responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
9. Changes to This Policy
Gemxxscharm.com reserves the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We recommend reviewing this policy periodically for any updates.
10. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us at:
Street: 3498 Davisson Street, Connersville, Indiana, United States
Phone number: 765-825-2463
Email: info@gemxxscharm.com
Website: gemxxscharm.com
